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SALES PRACTICES

 Help Boost Retention by
Talking About Optional Coverages 


Studies of our in-force book show that renewal retention is 3 points higher on accounts with more than 2 coverages. Are you talking about these optional coverages with your customers? These are areas of claims for insurance agencies.

 

OPTIONAL COVERAGES

Upsell Coverage and Better Protect Your Clients
:
Cybersurance and Employment Practices Liability

 

Make your clients aware of the coverages we have to enhance our Cybersurance and Employment Practices Liability (EPL) products. Upsell coverage and better protect your clients with:


ONLINE BANKING THEFT, with $25,000 and $50,000 limit options available. This provides coverage for:

  • Online Banking Theft – Unauthorized access to or use of an account holder’s commercial account that results in a loss of funds.

  • Funds Transfer Fraud – A fraudulent instruction directing a financial institution to transfer, pay, or deliver funds from the insured’s bank account.

  • Social Engineering Fraud – Intentional misleading or deception of the insured or their employee through pretexting, phishing, spear phishing, or any other confidence trick via email, text, instant message, telephone, or other electronic means.

Click HERE to find out more!


LIABILITY TO THIRD PARTIES. This extends coverage to protect against allegations of harassment and discrimination brought by third parties, such as vendors, suppliers, service providers, business invitees, and clients. This coverage would be included within the EPL limit.


LIMITED WAGE AND HOUR DEFENSE COVERAGE. This extends EPL to defend against allegations of failure to pay overtime or minimum wage. $50,000 limit available.


Remember … We have an EPL helpline available! FIND OUT MORE.


 

EASILY TRAIN AND ONBOARD EMPLOYEES

 Benefit Your Agents with the No-Cost Zywave Learning Management System


E&O policyholders with the member companies of the Utica National Insurance Group get access to Zywave Learning, a learning management system (LMS), at no additional cost. They can easily train and onboard employees. Titles/Topics include:

  • Workplace Ethics for Employees
  • Communication Skills Training for Employees
  • How to Hire the Best Employees
  • HR Compliance for Managers
  • Data Privacy & Information Security
  • Social Media Responsibility for Employees

              … and many more!


Policyholders can find out more about Zywave in our flyer and the complete Zywave Course Catalog. To set up the courses for their agency, insureds should call 315-235-4700. 

NEW/UPDATED MATERIAL

  • E&O Tip: 6 Questions to Ask Before Buying a Cyber Insurance Policy
  • E&O Article: Protect Yourself and Your Clients When Selling Cyber Insurance
  • E&O flyer: How to Sign Up for Our Online Customer Care Center
  • E&O flyer: DIMINISHING DEDUCTIBLE: Instant Savings on Your Deductible

This information is provided solely as an insurance risk management tool. Utica Mutual Insurance Company and the other member insurance companies of the Utica National Insurance Group ("Utica National") are not providing legal advice or any other professional services. Utica National shall have no liability to any person or entity with respect to any loss or damages alleged to have been caused, directly or indirectly, by the use of the information provided. Your are encouraged to consult an attorney or other professional for advice on these issues.

Utica National Insurance Group

180 Genesee Street

New Hartford, NY 13413

1-800-598-8422

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Utica Mutual Insurance Company, its affiliates and subsidiaries, 180 Genesee St., New Hartford, NY 13413

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