Create or Update Your Agency's
Policies and Procedures Manual
by Curtis M. Pearsall, CPCU, AIAF, CPIA
President – Pearsall Associates Inc.
Special Consultant to the Utica National E&O Program
Staff training, including your agency’s policies and procedures in areas key to E&O loss prevention, can have a direct affect on your agency’s ongoing success. Ask yourself:
- How many of the current staff will be retiring by the end of 2025?
- Where will you find “tomorrow’s employees?”
- How will you train new staff, regardless of whether they have insurance experience or are new to the industry?
While it’s possible that your agency is dealing with some of these issues today, it is also likely this issue will be “even more of an issue” within the next 3-5 years. What can you do?